12/14/2023 0 Comments Pmetro pcCompanies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Thank you!ĬonsumerAffairs is not a government agency. By raising expectations and meeting them with excellent customer service, quality products and affordable flat rate plans, we act as a leader in the wireless communications industry." Laura displayed excellent customer service to a tee and I'm proud to say that me, my wife, as well as majority of the members of my family are MetroPCS customers not only because of the service but because of wonderful human beings like Laura. It states, "Our mission is to offer consumers an exceptional experience within the wireless industry. I've read the mission statement for MetroPCS. Her position precedes her and as the power of a long standing customer I recommend that she is promoted or granted some type of financial incentive for the way she went above and beyond. She believed and understood the issue at hand immediately and showed willingness to compromise with a long term costumer that resulted in 100% satisfactory. (Please refer to the phone call on the date listed above for actual name and spelling). The supervisor who pick up our case, her name is Laura. So of course she couldn't provide the answer to that question and we requested a supervisor. As stated before and to reiterate, my wife has been a customer before cell phones were even a thing. She was then ask a series of questions with one of them being "What month did you start your MetroPCS?". She was able to verify her account with other information, including her 8-digit security passcode. This resulted in my wife not being able to see her screen and produce the security code that was being sent to the broken phone.
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